The Online Bill Payment offers a password lookup feature. If you enter the wrong password, or cannot remember your password, select the "Forget your password?" link on the Online Bill Payment home page. You will then be directed to a page where you must enter the e-mail address that you used to set up the Online Bill Payment account. We will e-mail your password information to that address. To confirm your identity, we may also request that you reveal your security question and/or answer.