Step 1: Shutdown (do not restart) the computer and leave it off. Unplug the electrical power cords to the modem and router or wireless router. Wait at least one minute.

Step 2: Restart the cable modem by plugging the electrical power cord back in. Wait at least two minutes. Make sure the cable LED light on the modem is solid and not flashing. Once the modem establishes connection, go to the next step.

Step 3: If you have a router or wireless router, plug the electrical power cord back in. Wait at least two minutes.

Step 4: Turn the computer back on. Allow the computer to load the desktop completely, then launch your Internet browser.

Problem: The cable "synch" light is constantly flashing, and the modem will not establish connectivity.

1. Verify that your televisions are working. If they are not, contact your local Insight office.

2. If you have recently moved your modem to a new location, you will need to contact your local Insight office for assistance.

3. If you have not recently moved your modem and your televisions are working, try the following steps:

Step 1: Shutdown (do not restart) the computer and leave it off. Unplug the electrical power cords to the modem and router or wireless router. Wait at least one minute.

Step 2: Restart the cable modem by plugging the electrical power cord back in. Wait at least two minutes. Make sure the cable LED light on the modem is solid and not flashing. Once the modem establishes connection, go to the next step.

Step 3: If you have a router or wireless router, plug the electrical power cord back in. Wait at least two minutes.

Step 4: Turn the computer back on. Allow the computer to load the desktop completely, then launch your Internet browser.

If the cable modem synch light does not indicate a solid connection, please contact your local Insight office.