Microsoft Xbox has the ability to connect to the Internet allowing for interactive gaming with other Internet users. Insight Broadband does allow you to connect your Xbox game console to the cable modem and use this feature. It is important that the following conditions be understood prior to connecting your Xbox to the Insight Broadband high-speed Internet service.

Insight Broadband provides only Internet access for the Xbox to connect to specialized online Xbox game servers. Insight Broadband does not host or control the online Xbox game servers, and is not responsible for issues related to connectivity when attempting to connect to any Xbox game server. Insight Broadband is providing access to our high-speed Internet network, and can only provide support for matters related to general Internet connectivity.

Since Insight Broadband does not provide Microsoft Xbox equipment, you will need to contact Microsoft or your retailer for support regarding any technical problems that arise outside of general Internet connectivity issues.

A hub is needed to connect both an Xbox and a computer to the cable modem. Insight Broadband does not provide support for any form of networking equipment, such as hubs or routers.  If you wish to use a hub, you will need to acquire one from a retailer or manufacturer, as this is equipment that is not available from Insight Broadband.

It is recommended that routers NOT be used in conjunction with using the Xbox online. Microsoft reports a number of gaming issues when the Xbox is connected to a router.


Steps for Connecting the Microsoft Xbox to the Insight Broadband High-Speed Internet Service

It is recommended that a color printer be used to print out the following instructions. The Microsoft Xbox backgrounds in the setup screens are very dark, and may not be able to print properly when printed in black and white.

1. Connect the Ethernet cable to the cable modem and boot the Xbox without a disk in the drive. If the screen below loads and has a selection, proceed to Step 3. Otherwise insert the Xbox Live CD.

 

 

2. After the Xbox loads the Live CD you will come to a screen similar to this. At this point remove the disc and reboot the Xbox.

 

 

3. You should now have an Xbox Live selection on the menu, as shown below. Select the XBOX LIVE selection.

 

 

4. If this is the first time to set up you, may get the error shown below. Select OK.

 

 

5. The Xbox will now try to automatically connect online. This should fail, as the Xbox is not set up with the Insight Broadband service. Select SETTINGS and call your local Insight Broadband office, which will help you complete your Xbox online setup.

 

 

6. You will be asked for your MAC address, as shown below. It is found on the bottom right of your screen, above the words A SELECT.

 

 

7. Make sure the configuration is set to automatic. Next, press the B button to go back.

 

 

8. Now select CONNECT from as shown below:

 

 

9. At this point the Xbox will attempt to connect to the Internet. If you get 4 green circles, the Xbox was able to contact Microsoft and is now online. Select DONE.

10. Your configuration is now complete, but you will need to set up an account with Microsoft.