<< Back Insight Communications Company, Inc. is the tenth largest cable operator in the United States with approximately 722,000 customer relationships in the three contiguous states of Kentucky, Indiana and Ohio. Headquartered in New York City, the company was formed in 1985 by cable veterans Michael S. Willner and Sidney R. Knafel. Insight pursues an aggressive business strategy to deliver leading-edge technology and outstanding customer service to its customers. Its high-capacity broadband network supports numerous advanced services including high-definition television (HDTV), digital video recorders (DVR), video on demand (VOD), subscription video on demand (SVOD), two tiers of high-speed Internet access service, voice telephony and digital cable, in addition to traditional video. The ability to bundle these services enables Insight to provide consumers with more choice and convenience, engendering increased customer satisfaction and customer loyalty. Customer satisfaction is Insight's highest priority, and the company employs extensive, sophisticated research tools to understand what customers want and need. Customer care is locally based, providing the company with a strong competitive advantage, as Insight employees understand the character of the communities in which they work and serve.